Privacy Policy

Effective Date: May 2026

SayaraForce is a CRM and communication platform for auto garages. This Privacy Policy explains how SayaraForce collects, uses, stores, and protects information when garages use the platform to manage leads, bookings, jobs, customer follow-ups, and WhatsApp communication.

1. Information We Collect

We may collect and process the following types of information:

• Garage or business name
• Business contact details, including email address and phone number
• Authorized user details such as name, email address, and role
• Customer lead details, including name, phone number, email address, vehicle details, and service requirements
• Booking, job, invoice, and service history information
• Communication logs, including WhatsApp, email, calls, and follow-up records
• WhatsApp Business Account details authorized by the garage, including WABA ID, phone number ID, display phone number, message templates, webhook events, and related metadata

2. How We Use Information

We use collected information to provide and improve SayaraForce services, including:

• Capturing and managing customer enquiries
• Managing leads, opportunities, bookings, jobs, invoices, and follow-ups
• Sending WhatsApp messages, templates, booking confirmations, reminders, and service updates on behalf of authorized garages
• Receiving and routing inbound WhatsApp messages to the correct garage account
• Helping garages improve response time, customer retention, and operational follow-up
• Providing dashboards, reports, and performance insights
• Maintaining platform security, reliability, and compliance

3. WhatsApp Business Platform

SayaraForce integrates with the WhatsApp Business Platform to help garages communicate with their customers. A garage must authorize SayaraForce before WhatsApp Business Account details or messaging capabilities are connected to the platform.

SayaraForce sends and receives WhatsApp messages only on behalf of garages that have authorized access. Garages are responsible for ensuring that their customer communications comply with applicable laws, WhatsApp Business Messaging policies, and customer consent requirements.

4. Authorization and Disconnection

Garages can connect their WhatsApp Business Account through an authorization or embedded signup process. Garages may disconnect WhatsApp access from SayaraForce. Once disconnected, SayaraForce will stop using that connected WhatsApp Business Account for sending and receiving WhatsApp messages.

5. Data Sharing

We do not sell personal or customer data. We may share information with trusted service providers only when required to operate the platform, such as hosting providers, messaging infrastructure providers, analytics tools, security services, or support systems.

We may also disclose information if required by law, regulation, legal process, or to protect the rights, safety, and security of SayaraForce, our customers, or the public.

6. Data Security

We use reasonable technical and organizational measures to protect information from unauthorized access, misuse, loss, alteration, or disclosure. These measures may include access controls, authentication, encryption where applicable, secure hosting, logging, and operational monitoring.

7. Data Retention

We retain information for as long as necessary to provide SayaraForce services, support garage operations, comply with legal obligations, resolve disputes, maintain security, and enforce agreements. Data may be deleted or anonymized when it is no longer required.

8. Customer Responsibilities

Garages using SayaraForce are responsible for obtaining proper customer consent before sending marketing, reminder, or follow-up messages. Garages must use SayaraForce and WhatsApp communication features in accordance with applicable laws and WhatsApp policies.

9. International Processing

Information may be processed or stored in countries where our hosting providers, infrastructure providers, or service partners operate. We take reasonable steps to ensure data remains protected according to this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or how SayaraForce handles data, contact us at:

Paul’s Technologies
Email: support@paulstechnologies.com